PLEASANTON, Calif. – March 24, 2025 – Medallia, Inc., the global leader in customer and employee experience, today announced Carrie Parker as Chief Marketing Officer (CMO). Parker brings over 25 years of experience leading high-performing teams, transforming brands, and driving revenue growth for technology and SaaS companies.
“Carrie brings an incredible wealth of experience in marketing to her new role at Medallia and we are excited to have her join the best leadership team in experience management,” said Mark Bishof, CEO at Medallia. “We have a clear vision for the future of CX and Carrie will be instrumental in leading the charge to highlight our incredible customers, our cutting-edge innovation, and our brand leadership in the market.”
Most recently, Parker served as Chief Marketing Officer at Cision, leading the global marketing team to accelerate demand generation and elevate portfolio brands, including Brandwatch and CisionOne. Prior to Cision, Parker’s career spanned leadership roles at Vericast, American Express, Kantar, and Cordial, where she led brand transformations and drove revenue growth through data-driven marketing initiatives.
“I am passionate about the impact marketing and brand can have on an organization and I am energized by the incredible vision Medallia has for the future of customer experience,” said Carrie Parker, Chief Marketing Officer at Medallia. “Medallia is already acknowledged as the market leader and I look forward to working with the team to further elevate our brand and the mission-critical offerings that Medallia brings to the experience market across all industries.”
For more information about Medallia’s leadership team, visit our site at: https://www.medallia.com/leadership/
About Medallia
Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the leading enterprise experience platform, Medallia Experience Cloud is the mission-critical system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment. For more information visit www.medallia.com.
© 2025 Medallia, Inc. All rights reserved. Medallia®, the Medallia logo, and the names and marks associated with Medallia’s products are trademarks of Medallia. All other trademarks are the property of their respective owners.
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PR Contact:
Jenny Zehentner
press@medallia.com
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