Why Medallia
Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.
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Medallia Platform

Explore how experiences come together in one powerful platform.
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Collect every signal for more meaningful data
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Run complex, global programs with self-service
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Close the loop and drive action quickly
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Uncover essential insights from every interaction
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Easily share data across systems and teams
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Expand your program with flexible pricing
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Keep your business data safe and compliant
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End-to-end customer experience management and orchestration
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Employee listening and activation solutions
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Total Experience (TX) Profiles

Deliver more personalized experiences with a holistic view of each customer journey

Talk to an expert

Medallia Total Experience (TX) Profiles bring together omnichannel signals into a complete view of each customer’s experience with your brand.

“To align and engage our tens of thousands of team members across the nation, we needed Medallia’s powerful platform that offered a holistic view of the customer experience, as well as the ability to see, drill down and take action on specific incidents.”

 

SENIOR VP, MARKETING & ECOMMERCE
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Customer Health at a Glance

Take action with confidence with a comprehensive overview of your customer’s key scores, preferences and overall health.

Identify At-Risk Customers

Curate lists of similar customers into segments and apply the power of Action Intelligence and Text Analytics to link sentiment and themes with risk of churn.

Close the Loop with Context

Provide employees with a complete view of all end-to-end customer experiences, including past events, so they can have more meaningful follow-up interactions after a negative moment.

Actively Influence Experiences

Give customers more personalized and tailored experiences by understanding their preferences from prior feedback and relationship history.

Accelerate Issue Investigations

Understand how an individual’s experiences compare with other customers in order to rapidly focus CX investigations on areas that need the most attention.