Why Medallia
Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.
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Impact the world beyond your own
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Follow our AI experience innovations
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Medallia Platform

Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture

Collect every signal for more meaningful data
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Run complex, global programs with self-service
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Close the loop and drive action quickly
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Uncover essential insights from every interaction
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Easily share data across systems and teams
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Expand your program with flexible pricing
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End-to-end customer experience management and orchestration
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Medallia

Digital Anywhere

Introducing Voice of the Customer to
The Internet of Things

Talk to an expert

IoT offers new capabilities to sense and control physical products and real-world experiences. CIOs and CX pros need each other’s help to weave relevant context and control available from IoT sources into customer journeys.

BOOST CX QUALITY BY USING IOT CUSTOMER JOURNEYS, FORRESTER RESEARCH INC., MAR. 2018

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Medallia Digital Anywhere

Intelligently engage your customers about their experiences through any connected device.

Discover how Medallia Digital Anywhere strengthens customer intelligence and creates amazing moments that show you care about every experience.

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Engage Customers Anywhere

Segment and collect feedback through any internet-connected device or platform, no matter where your customers are.

Humanize the Digital Experience

Unify feedback with machine-generated device data to drive automated device improvements, operational efficiency, and personalized services.

Customize Without Limits

Centrally build survey content and targeting logic, applied in real-time to reduce IT burden and enable rapid CX innovations, all self-serve.

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See Digital Anywhere in action

Medallia Digital Anywhere can be implemented in skills for smart speakers like Amazon Alexa-enabled devices or Google Home to better understand device-integrated experiences

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Expand into new digital frontiers

Feedback On Any Device

Engage customers with organic feedback that feels like a natural extension of their customer journey

Analytics Integration

Enrich the voice of the customer with operational and behavioral data from devices

Customized Look-and-Feel

Reflect and extend a favorable brand experience with a beautiful user experience that matches the experience of your devices

Easy Administration

Deploy changes in minutes with easy-to-use, self-service capabilities – without pushing a device or software update

RESTful APIs

Make calls to and from any digital device without embedded third-party code

Advanced Behavioral Targeting

Leverage all of the data at your disposal to target specific users or parts of the journey that you care most about

Real-time Alerting

Solve real problems for your customers, even before they tell you there’s an issue

Flexible Implementation Options

Medallia has options to meet you at any point of your CX or digital journey

Prescriptive Insights

Find new insights by connecting machine-generated data with human feedback

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Medallia Digital Anywhere

Medallia Digital Anywhere allows brands to reach customers in radically new ways. Learn how capturing the voice of customer from connected devices can improve your customer intelligence.

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