Why Medallia
Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.
Success Stories

See results from brands like yours
ROI Calculator

Optimize your program spend
Enterprise-Grade Platform

Explore all features and benefits
World-Class Service

Get support for crucial operations
Global Impact

Impact the world beyond your own
AI Leadership

Follow our AI experience innovations
Partner Network

Access approved, localized expertise
Platform
Medallia Platform

Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture

Collect every signal for more meaningful data
Administration

Run complex, global programs with self-service
Role-Based Reporting

Close the loop and drive action quickly
AI & Analytics

Uncover essential insights from every interaction
Integrations

Easily share data across systems and teams
Pricing

Expand your program with flexible pricing
Enterprise-Grade Security

Keep your business data safe and compliant
Solutions
Customer Experience

End-to-end customer experience management and orchestration
Overview
Customer Experience Management
Digital Experience
Experience Orchestration
Personalized Messaging
Employee Experience

Employee listening and activation solutions
Overview
Employee Listening
Employee Activation
Ideas
Contact Center

Improve agent engagement and optimize service quality
Overview
Conversation Intelligence
Agent Coaching
Quality Management
Intelligent Callback
Market Research

Expert research strategy, design, analytics, and deliverables
Overview
Agile Research
Video
Research Strategy & Services
Industries
Automotive
Financial Services
Healthcare
Insurance
Life Sciences
Manufacturing
Public Sector
Retail
Restaurants
Technology & Services
Telco & Media
Travel & Hospitality
Utilities
Resources
Discover

Get guidance from leading experience professionals across a variety of mediums.
Blog
Newsroom
Customer Stories
Event Calendar
Careers
Medallia Xchange
Learn

Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to learn.
Training & Certification
Medallia User Group
Experience 101
Experience Now
Resource Library
Partners
Support

Our team is ready to support you with knowledge, help, and new enhancements.

Knowledge Center
Contact Support
exp
EXP Now

Medallia’s On-Demand Streaming Network

Watch Now

English

Request a demo

Total Experience (TX) Profiles

Deliver more personalized experiences with a holistic view of each customer journey

Talk to an expert

Medallia Total Experience (TX) Profiles bring together omnichannel signals into a complete view of each customer’s experience with your brand.

“To align and engage our tens of thousands of team members across the nation, we needed Medallia’s powerful platform that offered a holistic view of the customer experience, as well as the ability to see, drill down and take action on specific incidents.”

 

SENIOR VP, MARKETING & ECOMMERCE
Learn More

Customer Health at a Glance

Take action with confidence with a comprehensive overview of your customer’s key scores, preferences and overall health.

Identify At-Risk Customers

Curate lists of similar customers into segments and apply the power of Action Intelligence and Text Analytics to link sentiment and themes with risk of churn.

Close the Loop with Context

Provide employees with a complete view of all end-to-end customer experiences, including past events, so they can have more meaningful follow-up interactions after a negative moment.

Actively Influence Experiences

Give customers more personalized and tailored experiences by understanding their preferences from prior feedback and relationship history.

Accelerate Issue Investigations

Understand how an individual’s experiences compare with other customers in order to rapidly focus CX investigations on areas that need the most attention.