The Designer
Personalization Style: Situational
Overview:
Designers create experiences based on particular customer situations – both at an individual and segmented basis – with their complete journey in mind.
What motivates me
The rush I get when I adjust to the rapidly changing needs of our customers.
What keeps me up
Ensuring our cross-functional teams are working together towards the same CX goals.
My best qualities
- Adventurous
- Adaptable
- Clever
Ways I may personalize experiences
- Empower agents with context relevant to customer’s situation
- Proactively engage customers affected by a known issue
- Offer a forgiveness policy to loyal customers
My inspirational quote
“We cannot direct the wind, but we can adjust the sails.”
– Dolly Parton
