Contact center transformation is now at your fingertips with insights that can be democratized and shared across your organization to drive action and improve CX.
Capture and analyze every customer and agent interaction & take action
Identify emerging trends, topics and sentiment to better understand customer needs
Democratize your data and share it with the department who can drive change
Most contact centers only score around 2% of interactions, with Medallia you achieve 100%
Gain a complete view of every customer and agent interaction by taking advantage of our market-leading signal capture. We capture it all – call audio, transcripts, chat logs, SMS records, agent case notes, survey comments, social feedback and so much more.
Medallia automatically scores 100% of those interactions so you can focus your attention on where it’s needed most to improve experiences for your customers and agents.
Our industry-leading Text Analytics with Natural Language Understanding and AI – natively powered by Athena, enables you to quickly identify emerging trends, sentiment and themes at scale so your agents and customers feel heard.
Bring siloed feedback together to understand the challenges tied to each customer communication outlet with our best-in-class customer feedback management platform made for enterprise-wide actionable CX insights.
Learn how Medallia is helping contact centers solve new challenges from both the customer and agent perspective.
