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Webinar Recording

From Good to Great: Transforming your Contact Center to Deliver the Best Customer and Agent Experiences

SESSION 3: HOW TO MAKE DATA SEAMLESS ACROSS A BEST-IN-CLASS MULTI-VENDOR PLATFORM

Watch Rachel Lane, Senior Solutions Principal for Medallia’s Contact Center Practice in a 5-session enablement series where you will learn how to unleash the power of your Contact Center data and insights to enhance customer and employee experiences and capture greater impact through real time insights and innovation.

The single vendor contact center platform is dead. Contact centers are asking for best-in-class cloud SaaS (CCaaS) solutions for each product from call recording to live chat, but do the benefits truly outweigh the effort?

Joining Rachel for Session 3 is Nick Glimsdahl, Director of Contact Center Solutions at VDS. Nick is a speaker, podcast host, contact center strategist, and author. His mission is to bring together customer expectations, employee needs, and business objectives to create a seamless experience.

Get access to all of the sessions.

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Related Resources

Brochure

Employee Activation
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Your Official Guide to Personalizing Customer Experiences
Personalizing experiences has quickly risen as a top priority for organizations to increase customer loyalty and retention. Achieving this, however, remains a challenge. In fact, only 24% of CX practitioners rate their efforts as highly personalized. Much of the challenge…