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Medallia’s On-Demand Streaming Network

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Webinar Recording

Medallia Talks - Fred Reichheld and the Future of NPS

Experience 21 Session On-Demand

Come listen to an interactive discussion and Q&A between Fred Reichheld, founder of Bain & Company loyalty practice and the creator to the Net Promoter System (NPS) of Management, and Medallia CEO Leslie Stretch. During this session you will hear Fred talk about what he thinks is coming in terms of new customer interactions and his thoughts on the coming changes to NPS.

Featured Speakers:

Fred Reichheld, Bain & Company

Leslie Stretch, CEO, Medallia

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Related Resources

Brochure

Employee Activation
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Boosting CX Impact through Personalization ft. Walgreens & Fred Reichheld
Personalization has quickly risen as a top priority for brands as they work to increase engagement, trust, and customer loyalty — driving an emotional connection and true differentiation in a vastly competitive marketplace. Watch this exciting meeting of the minds…

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The 2024 State of CX Personalization Report
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Your Official Guide to Personalizing Customer Experiences
Personalizing experiences has quickly risen as a top priority for organizations to increase customer loyalty and retention. Achieving this, however, remains a challenge. In fact, only 24% of CX practitioners rate their efforts as highly personalized. Much of the challenge…