Beyond the Survey: How Comprehensive Experience Programs Enable Action

Experience leaders across industries already know that surveying alone is not a true customer experience strategy. It’s a critical piece of the puzzle, but many other pieces are involved in operationalizing CX within your organization. So, what do those other pieces look like, and how can experience professionals get started with putting these pieces together?

We covered all of this and more in a webinar with our esteemed guests from Meta Reality Labs, Pegah Valeh, Head of Global Customer Experience, and Stephen Lopez, CX Lead, along with Geoff Ryskamp, Executive Advisor at Medallia. Watch as they discuss:

• The evolution of CX: Learn about the history of CX and why surveys are just the beginning.
• Building and operationalizing CX: Discover how to advance the maturity of your customer experience program and improve your program’s impact.
• Enabling action at every level: Operationalizing CX by going beyond the survey will drive business impact, from actionable insights to increased ROI and improved stakeholder satisfaction.