From Gen Z to Baby Boomer: Creating Better Contact Center Experiences Across Generations

Join Medallia’s Senior Contact Center Suite Solutions Principal, Rachel Lane, and our Senior Manager, Research Services, Meike Eilert, who will explore:

• First-hand data on contact center perceptions from consumers spanning Gen Z, Millennial, Gen X, and Baby Boomer generations
• The preferred channels customers use to seek out customer support when for questions and issues
• Expectations for personalizations and empathetic, humanized agent engagement Tips for bringing these findings to your team to identify opportunities and implement improvements

Speakers:

Rachel Lane
Solutions Principal, Contact Center Suite
Medallia

Meike Eilert
Senior Manager, Research Services
Medallia