Learn how partnering with us can transform your business — for both customers and employees.
See results from brands like yours
Optimize your program spend
Explore all features and benefits
Get support for crucial operations
Impact the world beyond your own
Follow our AI experience innovations
Access approved, localized expertise
Explore how experiences come together in one powerful platform.
Collect every signal for more meaningful data
Run complex, global programs with self-service
Close the loop and drive action quickly
Uncover essential insights from every interaction
Easily share data across systems and teams
Expand your program with flexible pricing
Keep your business data safe and compliant
English
SELECT YOUR REGION & LANGUAGE
English
France (Français)
Germany (Deutsch)
Spain (Español)
Latin America (Español)
Italy (Italiano)
Japan (日本語)
Korea (한국어)
Brazil (Português Brasileiro)
October 7, 2020
Leverages Medallia Digital, Social and LivingLens to understand the customer experience across all channels of engagement
SAN FRANCISCO, Calif. – Oct. 7, 2020 – Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced that PODS Enterprises, LLC, the moving and storage company, has selected several Medallia technologies to have a comprehensive view of the customer experience.
“Delivering industry-leading customer care is essential to everything we do,” said Luci Rainey, SVP and Chief Customer Officer of PODS. “We are excited to partner with Medallia to help enable PODS to gain a more comprehensive understanding of our customer base. In turn, we believe those insights will provide guidance to strengthen our role as an ally during our customer’s life transitions via our innovative moving and storage offerings.”
Medallia Digital will provide PODS with a deep understanding of customer behaviors and experiences when engaging on their Website while Medallia Social will give PODS insights into customer sentiment by region, based on feedback shared on social channels. And with Medallia LivingLens, for the first time ever, PODS will give customers the option to share rich video feedback – more emotional and detailed engagement than a survey can alone.
Medallia (NYSE: MDLA) is the pioneer and market leader in Experience Management. Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, on calls and digital channels, over video and social media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment. www.medallia.com
© 2020 Medallia, Inc. All rights reserved. Medallia®, the Medallia logo, and the names and marks associated with Medallia’s products are trademarks of Medallia. All other trademarks are the property of their respective owners.
press@medallia.com
+1 (650) 400-7833
IR Contact:
Carolyn Bass
ir@medallia.com