Medallia Experience World Tour: London
October 9, 2024
Medallia Experience London
Meet leading customer experience experts in an intimate setting that guarantees you’ll walk away with valuable ideas and connections. Explore the most popular topics from our Vegas event, including the steps to demonstrating the value of your CX investments and how generative AI will make experiences more personalised at scale.
You don’t want to miss this powerful learning and networking event. Space is limited, so register today!
Agenda
8:30 - 9:30 am
Registration and Networking Breakfast
9:30 - 10:30 am
Medallia Keynote
Mike Lipps, Chief Executive Officer, Medallia
Michael Mallett, VP Product Management, Medallia
10:30 - 11:00 am
The Evolution of CX: Where it’s been; Where it must go
Fred Reichheld, Bain Fellow, New York Times Best-selling Author/Speaker on Loyalty, CX; Creator of the Net Promoter Score and System
11:00 - 11:15 am
Coffee Break
11:15 am - 12:00 pm
CX Showcase: The Value of Exceptional Experiences
Katie Kennedy, VP Sales Excellence & CX, Experian
Daniel Beckford, Optimisation & Personalisation Specialist, Page Group
Astrid Kowalczyk, Global Head of CX Insights & Analytics, Volvo
12:00 - 1:00 pm
Option 1:
Networking Lunch
Option 2:
PwC Lunch & Learn: Optimising Experience: Human Led and Tech Enabled
Alison Blair, PwC Research Leader, Experience Consulting
Shobana Rajamani, Customer Led Transformation Partner
1:15 - 2:00 pm
Option 1:
Insights by Ipsos- Elevating CX: Shifting through the gears of performance
Jamie Thorpe, Chief Experience Officer, Ipsos
James Livingston, Global Customer Experience Insights Manager, Jaguar Land Rover
Joanne Pearson, Global Customer Insight Director, Jaguar Land Rover
Option 2:
Breakout Session: Kantar-Growing from experience: How meaningful and different customer experiences create the strongest commercial returns
Peter Aitken, Head of Customer Strategy, Kantar
Jodie Brooke, Senior Brand Communications Manager, Suzuki GB
2:15 - 2:45 pm
Customer Case: Zurich Insurance
Clairy Moraitou, Group Head of Customer, Market & Brand Insights, Zurich Insurance
2:45 - 3:15 pm
Networking Break
3:30 - 4:00 pm
Customer Case: DHL
Nicole Denecke, Global Customer Experience Manager, DHL Supply Chain
4:00 - 4:30 pm
Customer Case: PTSB
Karen Hackett, Head of People Experience PTSB
Tara Glaysher, Customer Experience Manager PTSB
4:30 - 5:00 pm
Closing Session
5:00 - 6:30 pm
Evening Reception
Venue
Convene 133 Houndsditch – 3rd Floor
