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< Blog

Retail

February 7, 2025

Market Research

To Spend, or Not to Spend? New Research Reveals Consumer Value Perceptions
Medallia Market Research uncovers how today’s consumers think about value in a few key industries, such as retail and hospitality.…

May 10, 2023

Customer Experience

7 Reasons Why Curbside Pickup is Here to Stay
Explore the future of curbside pickup in retail. Has it become a permanent fixture? Learn about the current trends and…

July 13, 2022

Market Research

What Makes Customers Loyal? Your Customer Loyalty FAQs — Answered
New customer loyalty research reveals how to gain loyal customers, the best way to measure customer loyalty, and which industry has…

February 15, 2022

Customer Experience

Measuring Retail Customer Loyalty with Earned Growth Rate: Fred Reichheld Q&A
An in-depth Q&A with Fred Reichheld, best-selling author, loyalty thought leader, and creator of the Net Promoter System (NPS) and Earned…

June 21, 2021

Customer Experience

How Sam’s Club is Using Instant Customer Feedback to Guide Innovation
The secret to Sam’s Club’s rapid innovation success? Access to instant customer feedback through solutions like Medallia’s Ask Now solution.…

July 9, 2020

Customer Experience

Putting Customer Experience First at 7-Eleven
From its humble beginning as the world’s first convenience store, 7-Eleven, Inc., continues its pursuit of innovative ways to cater…