Why Medallia
Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.
Success Stories

See results from brands like yours
ROI Calculator

Optimize your program spend
Enterprise-Grade Platform

Explore all features and benefits
World-Class Service

Get support for crucial operations
Global Impact

Impact the world beyond your own
AI Leadership

Follow our AI experience innovations
Partner Network

Access approved, localized expertise
Platform
Medallia Platform

Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture

Collect every signal for more meaningful data
Administration

Run complex, global programs with self-service
Role-Based Reporting

Close the loop and drive action quickly
AI & Analytics

Uncover essential insights from every interaction
Integrations

Easily share data across systems and teams
Pricing

Expand your program with flexible pricing
Enterprise-Grade Security

Keep your business data safe and compliant
Solutions
Customer Experience

End-to-end customer experience management and orchestration
Overview
Customer Experience Management
Digital Experience
Experience Orchestration
Personalized Messaging
Employee Experience

Employee listening and activation solutions
Overview
Employee Listening
Employee Activation
Ideas
Contact Center

Improve agent engagement and optimize service quality
Overview
Conversation Intelligence
Agent Coaching
Quality Management
Intelligent Callback
Market Research

Expert research strategy, design, analytics, and deliverables
Overview
Agile Research
Consumer Intelligence
Video
Research Strategy & Services
Industries
Automotive
Financial Services
Healthcare
Insurance
Life Sciences
Manufacturing
Public Sector
Retail
Restaurants
Technology & Services
Telco & Media
Travel & Hospitality
Utilities
Resources
Discover

Get guidance from leading experience professionals across a variety of mediums.
Blog
Newsroom
Customer Stories
Event Calendar
Careers
Medallia Xchange
Learn

Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to learn.
Training & Certification
Medallia User Group
Experience 101
Experience Now
Resource Library
Partners
Support

Our team is ready to support you with knowledge, help, and new enhancements.

Knowledge Center
Experts on Demand
Contact Support
exp
EXP Now

Medallia’s On-Demand Streaming Network

Watch Now

English

SELECT YOUR REGION & LANGUAGE

  • English

  • France (Français)

  • Germany (Deutsch)

  • Spain (Español)

  • Latin America (Español)

  • Italy (Italiano)

  • Japan (日本語)

  • Korea (한국어)

  • Brazil (Português Brasileiro)

Request a demo

October 30, 2019

American Axle & Manufacturing, Inc. Chooses Medallia as Associate Experience Management and Innovation Platform

Associate Experience and Voice of the Associate Take Center Stage in Manufacturing

SAN FRANCISCO–(BUSINESS WIRE)–Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced that American Axle & Manufacturing, Inc. has selected Medallia as its associate experience management platform of choice.

“To win in the marketplace, employers must first win the hearts and minds of their associates by creating an unmatched experience. We see enhancing and reimagining our Associate Experience as key imperative of the future to attract and retain talent. To do this we need to proactively listen and act on associate sentiment across every interaction they have with their boss, peers, work environment and the HR lifecycle. With Medallia’s Employee Experience platform we will be enabled to measure this feedback at every moment, then prompt discussion and actions on how to improve these areas,” Diego Gomez, head of global talent and HR operations.

Follow us on Twitter, Facebook and Instagram

About Medallia

Medallia (NYSE: MDLA) is the pioneer and market leader in Experience Management. Medallia leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using the suite of experience management and innovation solutions offered by Medallia, customers can engage employees, reduce churn, turn detractors into promoters and buyers and create in-the-moment cross-sell and up-sell opportunities providing clear and potent returns on investment. www.medallia.com

© 2019 Medallia, Inc. All rights reserved. Medallia®, the Medallia logo, and the names and marks associated with Medallia’s products are trademarks of Medallia. All other trademarks are the property of their respective owners.

Contacts

PR Contact:
Valerie Beaudett
[email protected]
+1 (650) 400-7833

IR Contact:
Carolyn Bass
[email protected]