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< Blog

Patient Experience

April 26, 2022

Customer Experience

Patient Experience in Healthcare: A Checkup to Deliver Better Experiences
In this Q&A with Toni Land, Head of Clinical Healthcare Experience at Medallia, she reveals the top challenges facing healthcare…

April 14, 2022

Customer Experience

Healthcare Needs a Customer Experience Strategy, Too: The Importance of Patient Experience
Customer experience programs aren’t just for the world of retail, hospitality, and entertainment. When medical providers and systems recognize the importance…

March 11, 2020

Customer Experience

Banner Health – Differentiating Through Stellar Patient Experience
Healthcare is one of the most challenging things to deal with in life.We have to put the patient at the…