Medallia Research

New customer loyalty research reveals how to gain loyal customers, the best way to measure customer loyalty, and which industry has…

New research from the Medallia Institute reveals how to improve your customer experience using these customer experience strategy best practices.…

If you’re wondering why so many people are quitting their jobs, here are the top answers from our survey of…

Backed by research, here’s how to create a customer engagement strategy that can increase bookings, guest satisfaction, and loyalty. The hospitality…