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< Blog

Digital Experience

March 26, 2021

Customer Experience

Medallia Experience 21: Giving Voice to the Silent and Bringing all Parts of Experience Together
At Medallia Experience 21, Medallia CEO Leslie Stretch, top global brands, and thought leaders talked about capturing the voice of…

March 11, 2021

Customer Experience

How Best Western’s Strategy to Engage in the Moment is Driving Innovation
Best Western’s strategy to engage in the moment has allowed the company to increase hotel guest satisfaction. And, it’s enabled…

January 28, 2021

Digital Experience

7 Key Metrics for Evaluating Mobile App Experiences
At the enterprise level, the success of your mobile app – like increased engagements, sales, and loyalty – hinges on…

November 11, 2019

Customer Experience

Balancing the Human and Digital Customer Experience
CX strategies designed to maximize customer value have led to significant spending on digital transformation initiatives over the last 20…