Why Medallia
Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.
Success Stories

See results from brands like yours
ROI Calculator

Optimize your program spend
Enterprise-Grade Platform

Explore all features and benefits
World-Class Service

Get support for crucial operations
Global Impact

Impact the world beyond your own
AI Leadership

Follow our AI experience innovations
Partner Network

Access approved, localized expertise
Platform
Medallia Platform

Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture

Collect every signal for more meaningful data
Administration

Run complex, global programs with self-service
Role-Based Reporting

Close the loop and drive action quickly
AI & Analytics

Uncover essential insights from every interaction
Integrations

Easily share data across systems and teams
Pricing

Expand your program with flexible pricing
Enterprise-Grade Security

Keep your business data safe and compliant
Solutions
Customer Experience

End-to-end customer experience management and orchestration
Overview
Customer Experience Management
Digital Experience
Experience Orchestration
Personalized Messaging
Employee Experience

Employee listening and activation solutions
Overview
Employee Listening
Employee Activation
Ideas
Contact Center

Improve agent engagement and optimize service quality
Overview
Conversation Intelligence
Agent Coaching
Quality Management
Intelligent Callback
Market Research

Expert research strategy, design, analytics, and deliverables
Overview
Agile Research
Consumer Intelligence
Video
Research Strategy & Services
Industries
Automotive
Financial Services
Healthcare
Insurance
Life Sciences
Manufacturing
Public Sector
Retail
Restaurants
Technology & Services
Telco & Media
Travel & Hospitality
Utilities
Resources
Discover

Get guidance from leading experience professionals across a variety of mediums.
Blog
Newsroom
Customer Stories
Event Calendar
Careers
Medallia Xchange
Learn

Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to learn.
Training & Certification
Medallia User Group
Experience 101
Experience Now
Resource Library
Partners
Support

Our team is ready to support you with knowledge, help, and new enhancements.

Knowledge Center
Experts on Demand
Contact Support
exp
EXP Now

Medallia’s On-Demand Streaming Network

Watch Now

English

SELECT YOUR REGION & LANGUAGE

  • English

  • France (Français)

  • Germany (Deutsch)

  • Spain (Español)

  • Latin America (Español)

  • Italy (Italiano)

  • Japan (日本語)

  • Korea (한국어)

  • Brazil (Português Brasileiro)

Request a demo

Activate every employee

Empower your people to drive positive change and innovation across the organization

Speak to an Expert

At the center of business transformation

Your employees hold the knowledge that can make or break your organization. Listening to employees and taking action are table stakes. Activating employees to unlock ideas from the heart of the business and effecting impactful change will transform your organization from the inside out.

INTRODUCING EMPLOYEE ACTIVATION

Transform how you listen and respond to employees

Get the Report →

THE DEFINITIVE GUIDE TO ANYTIME LISTENING

Capture what employees want (and need) to tell you

Get the Guide →

MEDALLIA FOR EMPLOYEE ACTIVATION

Empower and mobilize your employees to drive change

Download the Brochure →

Modernize your employee listening

The engagement survey isn’t dead. But a better way has been born.

  • Empower employees to share ideas, suggestions, and solutions — on everything from frontline operations and product development to internal processes and technology — in daily workflows
  • Mobilize key stakeholders to take timely action in targeted ways by surfacing key areas for improvement and revealing root causes of friction
  • Inspire and engage employees by entrusting them with an ownership stake in improving not only their own experience, but also that of their teammates and customers

A fully-integrated employee listening system

An Icon
An Icon
An Icon

Anytime listening

Embed feedback tools within daily workflows, integrate with operational systems to send triggered surveys, and facilitate problem-solving and collaboration with crowdsourcing

Personalized insights

Apply AI-powered Text Analytics to make sense of the data and uncover what really matters to employees.

Localized action

Route role-appropriate insights to the right people so accountability for creating change can shift from HR to all business functions.

Delight customers

Activated employees feel ownership in finding better ways to deliver on the brand promise with every customer interaction

Grow revenue

Crowdsourcing employee solutions to ignored friction points and outdated business practices is a key driver to boosting customer sales

Boost productivity

Anytime listening ensures employees flag operational hurdles and regularly suggest better ways to work

“With Medallia, we can really use employee voice to help solidify the strategy that we’re building to support our business.”

SILVANA BATTAGLIA

CHRO, Cencora

Find out how Medallia helped Cencora build an inclusive listening strategy to enable its mission for healthier futures