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Webinar Recording

From Good to Great: Transforming your Contact Center to Deliver the Best Customer and Agent Experiences

SESSION 4: EMPOWERING PEOPLE EFFECTIVENESS FOR PROACTIVE FRONTLINE ACTION

Watch Rachel Lane, Senior Solutions Principal for Medallia’s Contact Center Practice in a 5-session enablement series where you will learn how to unleash the power of your Contact Center data and insights to enhance customer and employee experiences and capture greater impact through real time insights and innovation.

In today’s competitive market every customer engagement is critical. How do you ensure that your front-line service is continuously optimized at scale while training is geared to a personal level, ensuring each agent is getting the knowledge they need whether they are working in the center or remotely?

Get access to all of the sessions.

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Related Resources

Brochure

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Your Official Guide to Personalizing Customer Experiences
Personalizing experiences has quickly risen as a top priority for organizations to increase customer loyalty and retention. Achieving this, however, remains a challenge. In fact, only 24% of CX practitioners rate their efforts as highly personalized. Much of the challenge…