What CX Owners Need to Know About Experience Orchestration

Experience Orchestration for CX

In today’s digital age, businesses are amassing vast amounts of valuable information derived from numerous customer touchpoints. However, many organizations find themselves unable to harness the true power of this data, resulting in a lack of customer understanding, disjointed data, disparate systems, and disconnected internal structures — preventing businesses from transforming raw data into meaningful experiences.

To bridge this gap between data and understanding, enterprises must equip themselves with the right technologies and capabilities to create orchestrated experiences.

Download this IDC infographic sponsored by Medallia to discover:

• The four components IDC has identified that are necessary for implementing experience orchestration
• How to transform raw data into actionable insights that fuel personalized and exceptional customer experiences
• How to embrace a future where customer understanding drives every decision you make
• Steps enterprises need to take to equip themselves for experience orchestration