Discovery Demo: Powering Proactive Digital Journey Management at Scale

This Discovery Demo will showcase the Medallia Digital Suite – the only enterprise-ready platform that combines actionable user feedback metrics with complete behavioral intelligence to help organizations understand and optimize the digital customer experience.

In this demo, we’ll see how to proactively manage and optimize digital journeys by responding to customers’ individual experiences in real time.

• Eliminate guesswork when identifying the most urgent issues impacting experience.
  Powered by AI and machine learning, Medallia Digital Suite automatically surfaces what problems are significantly impacting visitor experiences, helping you improve loyalty, drive growth, and increase ROI.
• Capture in-the-moment sentiment, emotions, and feedback for smarter personalizations.
  As your team improves your online experiences, receive real-time feedback from your visitors. Medallia captures both direct and indirect feedback, helping you personalize every online experience.
• Grow relationships with tailored, automated, and personalized engagements.
  With Medallia, you can combine signals from every channel into the same platform. With this aggregated data, you can deepen customer relationships and personalize every encounter.