UAB Health System Taps Medallia to Enhance Employee and Patient Experiences

SAN FRANCISCO–(BUSINESS WIRE)–Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced that University of Alabama at Birmingham Health System, a top academic medical center in the U.S. and leader in patient care, has selected Medallia to help enhance employee and patient experiences.

“To enhance the world-class care UAB Health System provides, we want to understand the thoughts and feedback of our patients and employees,” said Chris Brainard, senior. Director of Patient Experience and Engagement for the UAB Health System. “Our patients deserve the best care possible, and our employees deserve the very best working environment. Having a deep understanding of how we are doing in both of these areas will enable us to work toward delivering excellent patient outcomes and employee experiences.”

UAB Health System will leverage Medallia to capture powerful, rich patient and employee insights that will fuel future decisions to drive better experiences.

“UAB is recognized as a healthcare leader, and watching them put patients and employees at the center of everything they do to understand how this impacts well-being, is nothing short of amazing, and how all healthcare systems should work,” said Belinda Simmons, healthcare practice lead at Medallia.

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