New Medallia Mobile 2 Application Empowers Employees on the Go to Improve the Customer Experience

PALO ALTO, California, October 23, 2013 — Medallia® (www.medallia.com), the global leader in SaaS Customer Experience Management (CEM) solutions, today launched a new smartphone application that pushes customer feedback and recovery actions directly to mobile devices, empowering frontline employees to improve the customer experience. Compatible with iOS and Android™, Medallia Mobile 2 is available at both Apple iTunes® and Google Play™ online stores.

“We want Medallia to be immediately available to every employee, especially those at the frontline who are directly interacting with customers,” said Dan Wilson, product manager for Medallia Mobile. “With this new generation of Medallia Mobile, employees are able to review fresh, immediate survey and social feedback data with scores, alerts, actions, and comments, so they have what they need to improve the customer experience while on the go.”

Medallia Mobile 2, which works with both Android and iOS mobile devices, includes many new features to foster customer engagement across the organization. For example, the application automatically alerts employees to issues reported by customers and then lets them see, manage and respond to the feedback across different channels (including social media). In addition, it also enables them to respond to the customer directly from within the app by email (using pre-built templates) or by phone. With the Medallia platform, management can track frontline actions and send alerts to employees’ mobile devices to ensure they close the loop with customers.

A complement to the existing Medallia Mobile Feedback, Medallia Mobile 2 is the latest example of Medallia’s commitment to bringing the benefits of mobile technology to Customer Experience Management. By embracing mobile devices, Medallia provides faster and more reliable customer insight that companies can use immediately to improve the customer experience.

Availability
The Medallia Mobile 2 application is available today to current Medallia customers in the Apple iTunes and Google Play stores. For those interested in adopting Medallia’s Customer Experience Management solutions, contact [email protected] for a product demo.