Medallia Experience World Tour: Barcelona
22 October, 2024
Medallia Experience Barcelona
Meet leading customer experience experts in an intimate setting that guarantees you’ll walk away with valuable ideas and connections. Explore the most popular topics from our Vegas event, including the steps to demonstrating the value of your CX investments and how generative AI will make experiences more personalised at scale.
You don’t want to miss this powerful learning and networking event. Space is limited, so register today!
Agenda
9:00 - 10:00
Registration and light networking breakfast
10:00 - 11:00
Kick-off and Medallia Welcome/Keynote
Nick Martin, SVP International at Medallia,
Michael Mallett, VP Product – Solutions Strategy at Medallia
11:00 - 11:20
Creating a Culture of Listening: How Employee Experience Fuels Customer Success
Eleanor Telling, Senior Director CX/EX Advisory at Medallia
11:20 - 11:50
Networking Break
11:50 - 12:15
Change the game with unforgettable experiences
Antonio de la Rosa, VP Attractions & Events International at Legends
12:15 - 13:00
Change Needs Drivers: How Customer Experience is Powering the Growth of CUPRA
Marta Clemente, Sales Network Quality Tools & Customer Experience at CUPRA
Daniel Brugarolas, Customer Satisfaction & Market Steering at CUPRA
Jesús Caldeiro, Director Customer Experience and Channel Performance at Ipsos
Moderator:
John Abraham, Head of CX Solution Design, Ipsos
13:00 - 14:45
Networking lunch
14:45 - 15:30
CX Showcase: The value of exceptional experiences
Filip de Loecker, Group VoC Platform Owner at Helvetia
Gabriela Vargas, Voice of Customer Program Leader at Decathlon
Paloma Paraja, Head of CX at Santalucía
Moderator: Anna Steinhage, Insights Director at Medallia
15:30 - 15:50
A new frontier in the CX galaxy: the Earned Growth Rate
Carlo Onado, Stream Value CX Manager at Eni Plenitude
15:50 - 16:10
Coffee break
16:10 - 16:30
Becoming a data-driven company through AI
Monika Wirtz, CX Platform Owner at congstar (a brand of Telekom)
16:30 - 17:00
Meta’s Recipe for Success
Pegah Valeh, Head of CX at Meta
17:00 - 18:30
Reception at sunset (Time to mingle and make connections!)
