OVERVIEW

All sessions will be searchable by topic, industry, and session type to ensure you can build an agenda to meet your personal goals. Topics will include:

Analytics & AI: Transform decision-making and optimize operations with the game-changing power of analytics and AI.

CX Best Practices: Learn cutting-edge strategies from top brands and Medallia experts to elevate your experience initiatives.

Digital & Omnichannel: Unlock seamless, personalized customer journeys with insights across digital and contact centers.

Employee Experience: Boost productivity and retention with strategies that engage and empower your teams.

Executive Engagement & ROI: Secure executive buy-in with proven methods to align goals and demonstrate ROI.

Frontline Empowerment: Tap into frontline tools and insights to deliver extraordinary service.

Market Research: Decode market trends and consumer behaviors to drive innovation and growth.