A metric that scores technical-based factors on a scale of 0-10, with 10 indicating a flawless customer journey with everything running as it should. To receive a score indicating an excellent technical experience, every element of your website or app should load promptly without errors, be responsive for all devices, and perform as expected when a user interacts with it. It’s one of the five pillars of experience that’s measured to produce the digital experience score (DXS®) of a digital property.
Why Medallia
Why Medallia
Learn how partnering with us can transform your business — for both customers and employees.
Success Stories
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ROI Calculator
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Enterprise-Grade Platform
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World-Class Service
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Impact the world beyond your own
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Platform
Medallia Platform
Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture
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Administration
Run complex, global programs with self-service
Role-Based Reporting
Close the loop and drive action quickly
AI & Analytics
Uncover essential insights from every interaction
Integrations
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Pricing
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Keep your business data safe and compliant
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