Why Medallia
Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.
Success Stories

See results from brands like yours
ROI Calculator

Optimize your program spend
Enterprise-Grade Platform

Explore all features and benefits
World-Class Service

Get support for crucial operations
Global Impact

Impact the world beyond your own
AI Leadership

Follow our AI experience innovations
Partner Network

Access approved, localized expertise
Platform
Medallia Platform

Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture

Collect every signal for more meaningful data
Administration

Run complex, global programs with self-service
Role-Based Reporting

Close the loop and drive action quickly
AI & Analytics

Uncover essential insights from every interaction
Integrations

Easily share data across systems and teams
Pricing

Expand your program with flexible pricing
Enterprise-Grade Security

Keep your business data safe and compliant
Solutions
Customer Experience

End-to-end customer experience management and orchestration
Overview
Customer Experience Management
Digital Experience
Experience Orchestration
Personalized Messaging
Employee Experience

Employee listening and activation solutions
Overview
Employee Listening
Employee Activation
Ideas
Contact Center

Improve agent engagement and optimize service quality
Overview
Conversation Intelligence
Agent Coaching
Quality Management
Intelligent Callback
Market Research

Expert research strategy, design, analytics, and deliverables
Overview
Agile Research
Video
Research Strategy & Services
Industries
Automotive
Financial Services
Healthcare
Insurance
Life Sciences
Manufacturing
Public Sector
Retail
Restaurants
Technology & Services
Telco & Media
Travel & Hospitality
Utilities
Resources
Discover

Get guidance from leading experience professionals across a variety of mediums.
Blog
Newsroom
Customer Stories
Event Calendar
Careers
Medallia Xchange
Learn

Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to learn.
Training & Certification
Medallia User Group
Experience 101
Experience Now
Resource Library
Partners
Support

Our team is ready to support you with knowledge, help, and new enhancements.

Knowledge Center
Experts on Demand
Contact Support
exp
EXP Now

Medallia’s On-Demand Streaming Network

Watch Now

English

SELECT YOUR REGION & LANGUAGE

  • English

  • France (Français)

  • Germany (Deutsch)

  • Spain (Español)

  • Latin America (Español)

  • Italy (Italiano)

  • Japan (日本語)

  • Korea (한국어)

  • Brazil (Português Brasileiro)

Request a demo
< Blog

Medallia Culture

December 3, 2024

Medallia Culture

Spotlighting Medallia’s Values with Global Week of Giving 2024
At Medallia, our values are our anchor and compass. Through our annual Global Week of Giving, we showcase how Medallians…

November 28, 2023

Medallia Culture

Fostering Inclusive Employee Experiences with Global Week of Giving 2023
At Medallia, our mission is to help organizations create a culture that values every person and every experience. We hope…

September 13, 2023

Medallia Culture

Medallia’s ESG Commitment: Impacting Lives and Driving Change
Our 2023 Global Impact Report outlines Medallia’s commitment to environmental, social, and governance (ESG) sustainability. Here are the highlights. One…

March 8, 2023

Medallia Culture

Lessons Learned: Our DEIB Goals, Three Years Later
When Medallia set DEIB goals, including three years of progressive representation goals, we worked hard to achieve them. We exceeded…

December 9, 2022

Medallia Culture

Valuing Every Person & Every Experience: Global Week of Giving 2022
At Medallia, our mission is to help organizations create a culture that values every person and every experience. We hope…

October 26, 2022

Medallia Culture

Bringing People Together: How Medallia Built a Community-Driven DEIB Program
Overcoming inequality isn’t easy, but it’s also not impossible. Here are the ways we’re building belonging through action and accountability.…

June 17, 2022

Medallia Culture

Close to Home: Helping Ukrainian Refugees and the View from Poland
Marta Kin, Medallia VP of International Marketing, shares her perspective from nearby Warsaw, Poland in this employee Q&A. Like many…

April 22, 2022

Medallia Culture

Success from Sustainability: Purpose Challenges for Earth Day 2022
As the world faces numerous geopolitical issues, there is no challenge more dire than climate change. We’ve all witnessed the…

March 30, 2022

Medallia Culture

Supporting Equitable Pathways into Tech with Black Girl Ventures: Interview with Simeon Watson
At Medallia, Women’s History Month is a continuous journey. It’s a month when we continue to share the diverse experiences…

February 4, 2022

Medallia Culture

More Than Just a Month: What is Black Culture?
Here at Medallia we often hear “bring your whole self to work,” and one way we foster the safe spaces…