CSAT: How to Measure and Improve the Customer Service Experience

July 19, 2024

Contact Center

CSAT Scores : How to Measure and Improve the Customer Service Experience

What is CSAT, and how is a CSAT score calculated? We explore how customer service and customer experience teams can…

November 22, 2023

Contact Center

How to Communicate with Angry Customers: 15 Quick Tips

Customer service is tasked with meeting and exceeding expectations, but the truth is this effort to lock in loyalty doesn’t…

July 27, 2023

Customer Experience

How to Improve B2B Customer Feedback with Quality Insights

Here’s what you need to know about collecting B2B customer feedback and earning quality insights to act to improve customer…

March 30, 2022

Contact Center

How to Design a Call Center Rewards Program

Agent engagement is one of the biggest drivers of improving customer service and reducing attrition. Customer service leaders know it’s critical to recognize and…

March 2, 2022

Contact Center

Service Recovery: How to Win Customers Back After a Negative Experience

Customers know what they want and need, so the inability to provide service that meets expectations delivers a significant blow to the…

February 15, 2022

Contact Center

Why Do Call Centers Have High Turnover (and What Can We Do About It)

It’s no secret that call centers have high turnover. In fact, research shows that the average annual attrition rate for…

December 16, 2021

Customer Experience

5 Ways Text Messaging Automates & Improves Customer Experience

Trying to keep up with demand? Customer experience (CX) automation is the only way to meet and exceed expectations as your business grows. Customers…

December 7, 2021

Customer Experience

How to Properly Respond to Negative Online Reviews of Your Business

Take a look at online reviews of your business. Both positive and negative reviews shared online reveal the type of…

November 22, 2021

Customer Experience

How to Choose the Best Customer Feedback Platform: Lessons from an Enterprise CXO

Brian Powers, the chief experience officer at Likewize, shares his process and criteria for selecting the best customer feedback platform.…

October 19, 2021

Customer Experience

NPS® Survey Best Practices and Beyond from the CXO of Likewize

Using these eight NPS® survey best practices helped one B2B tech brand double their customer feedback response rates and in…

Customer Experience

Overview

Customer Experience Management

Digital Experience

Experience Orchestration

Personalized Messaging

Employee Experience

Overview

Employee Listening

Employee Activation

Ideas

Contact Center

Overview

Conversation Intelligence

Agent Coaching

Quality Management

Intelligent Callback

Market Research

Overview

Agile Research

Video

Research Strategy & Services

Discover

Blog

Newsroom

Customer Stories

Event Calendar

Careers

Medallia Xchange

Learn

Training & Certification

Medallia User Group

Experience 101

Experience Now

Resource Library

Partners

Support

Knowledge Center

Experts on Demand

Contact Support

EXP Now

Technology & Services

CSAT Scores : How to Measure and Improve the Customer Service Experience

How to Communicate with Angry Customers: 15 Quick Tips

How to Improve B2B Customer Feedback with Quality Insights

How to Design a Call Center Rewards Program

Service Recovery: How to Win Customers Back After a Negative Experience

Why Do Call Centers Have High Turnover (and What Can We Do About It)

5 Ways Text Messaging Automates & Improves Customer Experience

How to Properly Respond to Negative Online Reviews of Your Business

How to Choose the Best Customer Feedback Platform: Lessons from an Enterprise CXO

NPS® Survey Best Practices and Beyond from the CXO of Likewize