How Aaron's provides personalized, efficient service at scale using Medallia's digital solutions

When stores temporarily closed and the world moved online, Aaron’s Inc., a leading American lease-to-own retailer, needed to accelerate its digital transformation strategy. Aaron’s needed a partner that would help them improve efficiencies without losing the personal touch customers were accustomed to while shopping in-stores.

As a long time user of Medallia’s customer experience solutions in-store, Aaron’s trusted Medallia to capture critical customer feedback across their website, app and web chat channels.

Read the case study and find out how Medallia’s digital solutions enabled Aaron’s to quickly meet customers in their channel of choice, resolve issues in-the-moment and improve omnichannel shopping experiences, reducing call times by 71.5% and on-hold times by 92%.