Transparent, Flexible Pricing

In a world where experiences are increasingly complex and extend across multiple touchpoints, pricing based on survey response volumes or number of users is obsolete. Our pricing model doesn’t penalize you for collecting more data to gain a holistic understanding of experiences, rather it encourages the democratization of richer, comprehensive insights across the organization.

At the core of our pricing model is one, simple concept: the Experience Data Record.

An Experience Data Record includes all data associated with a discrete interaction between an end-customer (or employee) and a company. EDR pricing is flexible enough to give you exactly what you need when you need it for a manageable total cost of ownership.

EDR pricing applies to customer and employee data coming into Medallia Experience Cloud – plus all the analytics on that data, workflows driven by those insights, and data security and self-service capabilities. Gone are the days where you need to pay for numerous point solutions to run experience programs. With our single metric pricing, it’s all included.