Glossary

Key everyday moments that illustrate the impact on specific events that are personal to an employee and can determine their overall experience, whether positive, negative or neutral. Personalized moments can trigger a feedback mechanism during an activity, change or potential frustration, including getting a new manager, transferring to a new department, or getting passed up for a promotion. It’s a key opportunity for leaders to reach out, connect and check-in with employees at these critical times and allow for another opportunity for feedback.