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< Blog

Automotive & Transportation

October 24, 2022

Customer Experience

The Best Strategy for Customer Experience in the Automotive Industry Starts with Product Quality
Collecting real-time customer feedback is one of the most effective ways to improve product quality and optimize customer experience in…

August 26, 2022

Market Research

What Automotive OEMs & Dealers Can Do to Improve Customer Experience During High Inflation
External forces are disrupting the customer experience in the automotive industry. Find out what OEMs and dealers can do to…

June 9, 2022

Customer Experience

The Road to Excellence: Taking Customer Experience in Powersports into Overdrive
Powersports and recreational industry expert Jodi Searl, Vice President of Industry Solutions and a Medallia Solutions Principal, shares what the…

January 12, 2021

Customer Experience

Automotive Customer Experience: Are Auto Dealer Incentives Muting the Voice of the Customer?
Shifting focus from auto dealer incentives and survey scores to listening to feedback and acting on it helps brands truly…