Employee Experience Excellence: Key Practices that Differentiate Leaders from Laggards

NEW RESEARCH FROM THE MEDALLIA INSTITUTE IN PARTNERSHIP WITH THE JOSH BERSIN COMPANY

In a recent study of more than 650 HR professionals, the Medallia Institute and Josh Bersin explored how Employee Experience practices influenced critical people outcomes — retention, satisfaction, and selection as a Best Place to Work.

The results revealed significant gaps between Leaders and Laggards, and how leading companies deliver better customer experiences and achieve stronger financial outcomes. In fact, Leaders are 12x more likely to report that their revenues grew by more than 20% over the last year than Laggards.

Get the full research report for the key practices that differentiate EX Leaders from Laggards, including the significance of:

• Capturing timely data from diverse sources
• Embracing dialog and feedback on difficult topics
• Integrating Employee Experience into strategy and eliminating siloed thinking and behavior