Brainshare - The Impact of Well-being and Mental Health on Employee and Customer Experiences

Experience 21 Session On-Demand

In the midst of a mental health epidemic, employees and customers are burnt-out, overwhelmed, and more anxious than ever. This has had a profound impact on employee well-being, how employees engage with their customers, and the role organizations play in supporting social, emotional, and mental well-being. Join this conversation to hear how HR and customer experience (CX) leaders are addressing well-being by listening and engaging to create and maintain a healthy, safe, and productive environment for both employees and customers.

Featured Speakers:

Anne Louise Mason, Sr. Product Manager – Capital One

Dan Foy, Associate Principal – Gallup

Kristi Roe, Head of Healthcare Experience – Medallia

Lee Becker, VP of Solutions, Regulated Industries – Medallia