Medallia Concierge

Use personalized two-way messaging to build customer loyalty by seamlessly addressing customer wants and needs in real-time. Communicate and solicit feedback from across channels – from SMS to web chat to Facebook Messenger and other apps wherever your customers are, and identify opportunities to improve experiences as they unfold. Directly connect this data with the most commonly used CRM solutions, and customer service tools. And with Medallia’s advanced segmentation capabilities, customer data can be utilized to design brand-differentiated services for each customer segment.

Convert customers into loyal brand advocates.

Maximize efficiencies in your experience programs with real-time intent analytics to trigger time-saving automations that proactively resolve common customer issues. Increase staff efficiency by managing multiple conversations at once and automating the resolution of common questions. Build automated workflows that empower employees to promptly route and address customer requests and needs. Understand the intent of your customers’ requests and determine sentiment to trigger time-saving automations that proactively resolve common customer issues and create friction- and hassle-free experiences.

Medallia Concierge’s AI gives your business the power to cultivate loyalty, accelerate customer growth, and improve margins in a cost-effective, customer-centric manner.