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< Blog

Customer Experience

December 18, 2024

Customer Experience

Our Top 8 Predictions for Customer Experience Trends in 2025
These are the biggest customer experience trends that brands should embrace to deliver stronger outcomes in the new year.

December 12, 2024

Customer Experience

From Buzzwords to Benefits: Level Up Your AI-Powered Customer Experience
Medallia’s industry experts share examples of how successful brands are upgrading their customer experiences by thoughtfully implementing artificial intelligence.

December 10, 2024

Customer Experience

Top Customer Experience Conferences to Attend in 2025
Explore this list of the top 25 customer experience conferences to attend in 2025.

December 5, 2024

Customer Experience

Medallia Partners Predict Big Bets for Experience 2025
Medallia’s annual conference, Experience, is fast approaching. Our new partner marketing team member explores what the event is all about…

November 12, 2024

Customer Experience

10 Tips for Building a Social Listening Strategy
Building a social listening strategy? Here’s how to accomplish it with tips ensuring your brand keeps a pulse on what…

October 22, 2024

Customer Experience

Using AI in Customer Experience: What You Need to Know About Enhancing CX
Here’s why you should use AI in customer experience, the benefits of artificial intelligence in CX, and what the future…

October 17, 2024

Customer Experience

Types of Customer Feedback: Direct & Indirect Feedback Signals to Understand Customers
Direct and indirect signals are two types of customer feedback that help businesses understand customers, meet their needs, and drive…

October 7, 2024

Customer Experience

CX Day: Industry Experts Share Their Best Insights
Discover strategies to improve customer journeys and drive loyalty with highlights from Medallia’s in-depth panel discussion.

October 1, 2024

Customer Experience

Predictive Analytics in Business: Why Companies Need to Prioritize Prediction
Drawing from real-world experience, here’s why predictive analytics in business is essential for driving innovation, customer satisfaction, and long-term success.…

September 13, 2024

Customer Experience

17 Tips & Ideas to Celebrate CX Day
Celebrate CX Day with 17 creative ideas! From employee recognition to customer engagement strategies, enhance experiences and drive more loyalty…