Medallia Customers

October 7, 2024

Customer Experience

CX Day: Industry Experts Share Their Best Insights

Discover strategies to improve customer journeys and drive loyalty with highlights from Medallia’s in-depth panel discussion.

November 22, 2021

Customer Experience

How to Choose the Best Customer Feedback Platform: Lessons from an Enterprise CXO

Brian Powers, the chief experience officer at Likewize, shares his process and criteria for selecting the best customer feedback platform.…

October 19, 2021

Customer Experience

NPS® Survey Best Practices and Beyond from the CXO of Likewize

Using these eight NPS® survey best practices helped one B2B tech brand double their customer feedback response rates and in…

August 12, 2021

Customer Experience

How to Improve Customer Experience and Employee Engagement: Advice from 14 Leading Brands

Each year we’re excited to bring together some of the most innovative and influential leaders who are doing the important…

June 21, 2021

Customer Experience

How Sam’s Club is Using Instant Customer Feedback to Guide Innovation

The secret to Sam’s Club’s rapid innovation success? Access to instant customer feedback through solutions like Medallia’s Ask Now solution.…

June 8, 2021

Employee Experience

Top 5 Takeaways About Employee Experience from Medallia’s Experience 21

Of all the employee experience lessons shared at Experience 21, here are the most crucial takeaways to shape how your…

May 11, 2021

Digital Experience

Digital Experience Analytics: How to Turn Online Customer Behavior into Actionable Insights

If you’re not tracking online customer behavior on websites and apps, you’re missing crucial signals. Digital experience analytics generates those…

March 26, 2021

Customer Experience

Medallia Experience 21: Giving Voice to the Silent and Bringing all Parts of Experience Together

At Medallia Experience 21, Medallia CEO Leslie Stretch, top global brands, and thought leaders talked about capturing the voice of…

March 11, 2021

Customer Experience

How Best Western’s Strategy to Engage in the Moment is Driving Innovation

Best Western’s strategy to engage in the moment has allowed the company to increase hotel guest satisfaction. And, it’s enabled…

February 9, 2021

Customer Experience

3 Ways State Farm® Is Using Real-Time Customer Feedback to Drive Satisfaction

Gathering real-time customer feedback via surveys has helped State Farm® to quickly fix pain points and elevate the customer experience.…