Customer Experience

Digital orders and off-premise dining were trending long before shelter-in-place requirements forced restaurants worldwide to close dine-in services. Social distancing…

More than ever government agencies need a real-time capability to listen, understand, and act with urgency on feedback from citizens…

Healthcare is one of the most challenging things to deal with in life.We have to put the patient at the…

As another holiday shopping season fades into their rearview mirrors, successful retailers recognize how crucial it is to maintain momentum…

As a solutions expert for healthcare at Medallia, I get to talk with customers in the industry on a daily…

CX strategies designed to maximize customer value have led to significant spending on digital transformation initiatives over the last 20…

Hello there. Today we’re excited to share a new chapter in our brand’s story — the redesign of Medallia’s logo.…