Medallia Text Analytics

Medallia Text Analytics is available right inside the Medallia system, so insights hidden in text feedback are readily available and easy to share with people across your organization. There’s nothing new to learn, no new software to install, no integrations to worry about. Medallia Text Analytics generates intuitive, easy-to-use reports that users can understand with little to no formal training. Key Text Analytics Solution Benefits:

• An easy-to-use, integrated solution
• Drive action with immediate, deep insights from text
• Detect emerging trends before they’re wild-scale issues
• Shorten surveys, but expand customer insights by analyzing verbatims along with scores
• Replace manual coding of verbatim comments
• Analyze comments and scores together
• Automatically analyzes the text in social feedback as well