State Farm: Why Customer Experience Matters More Than Ever

The insurance industry and customer expectations are continuously evolving. It’s important, now more than ever, to support the needs of your customers. Join State Farm’s CFO and CDO, Jon Farney and Fawad Ahmad, as they share why customer experience matters and how they’re using real-time feedback to enhance the customer experience, and ultimately grow their business.

Speakers:
Jon Farney, CFO, State Farm
Fawad Ahmad, CDO, State Farm
Diane O’Hara, VP Solutions Principal, Medallia