Using Video to Improve the Customer and Employee Experience

Renewal by Andersen, the full-service replacement window division of the Andersen Window Corporation, sells, manufactures, installs, and services the product with a goal of delivering on their brand promise of “The Best Home Improvement Experience You’ll Ever Have.”

For several years, the company has been using Medallia to ensure team members are providing a consistent customer and employee experience across their hundreds of locations, but they knew there were more insights customers could share, if only the tools were at their fingertips.

With Medallia Video, customers could easily record and submit video feedback via their mobile devices. Download the full story to learn how they’ve used video to understand customer sentiment and how they’ve showcased feedback in social media campaigns.