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Webinar Recording

Proving the Business Value of Customer Experience

Customer Experience (CX) leaders are often asked to discuss why investing in customer experience is important. C-level leaders want to know if CX is worth the investment.

Customer-focused employees across Marketing, Sales, HR, and other departments want to know if new CX initiatives are worth pushing for.

Watch as industry expert, Jeannie Walters, CEO & Founder of Experience Investigators discusses:

  • How to measure the ROI from customer experience initiatives
  • The business value of customer experience and how this value ties into business goals
  • Ways to earn profits and succeed by increasing revenue and reducing cost

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Related Resources

Brochure

Employee Activation
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Boosting CX Impact through Personalization ft. Walgreens & Fred Reichheld
Personalization has quickly risen as a top priority for brands as they work to increase engagement, trust, and customer loyalty — driving an emotional connection and true differentiation in a vastly competitive marketplace. Watch this exciting meeting of the minds…

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The 2024 State of CX Personalization Report
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Your Official Guide to Personalizing Customer Experiences
Personalizing experiences has quickly risen as a top priority for organizations to increase customer loyalty and retention. Achieving this, however, remains a challenge. In fact, only 24% of CX practitioners rate their efforts as highly personalized. Much of the challenge…