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Webinar Recording

Driving Impact with Medallia Digital Experience Analytics on Black Friday

ACTIONABLE TIPS & TRICKS FOR SUCCEEDING THIS HOLIDAY SEASON

Join Emmy Yatagai, Digital Experience Analyst, for a one-hour session on uncovering actionable insights this holiday season. Leveraging the wisdom of Black Fridays and holidays past, this webinar covers under-utilized tips & tricks to help you prepare for this season’s shopping surge.

In this webinar, we cover:

  • How to reduce time to insight using Medallia Digital Experience Analytics’ prioritization engines
  • Untapped best practices for delivering flawless CX on Black Friday
  • Techniques for optimizing engagement on key landing pages
  • 15-minute open Q&A with digital experts for any last minute questions

Presenter:
Emmy Yatagai, Digital Experience Analyst, Medallia

Note: Medallia Digital Experience Analytics (DXA) was formerly known as Decibel by Medallia.

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Related Resources

Brochure

Employee Activation
Employees are the face of the organization and hold the key to the ideas and innovations that can elevate the business. The right listening program not only surfaces areas that need to be improved; it can reveal root causes, as…

Webinar Recording

Boosting CX Impact through Personalization ft. Walgreens & Fred Reichheld
Personalization has quickly risen as a top priority for brands as they work to increase engagement, trust, and customer loyalty — driving an emotional connection and true differentiation in a vastly competitive marketplace. Watch this exciting meeting of the minds…

Report

The 2024 State of CX Personalization Report
In 2024, CX practitioners are making personalization their top priority. Medallia Market Research and Customer Experience Professionals Association (CXPA) recently partnered to better understand exactly how CX professionals across the globe are thinking about applying personalization in their organizations. This…

Guide

Your Official Guide to Personalizing Customer Experiences
Personalizing experiences has quickly risen as a top priority for organizations to increase customer loyalty and retention. Achieving this, however, remains a challenge. In fact, only 24% of CX practitioners rate their efforts as highly personalized. Much of the challenge…