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Webinar Recording

AI: The good, the bad, and the critical ingredient for CX success with Babak Hodjat

Hear from Babak Hodjat, Cognizant CTO and inventor of the technology behind Siri, as we discuss AI’s capabilities and limitations today, (realistic) expectations of its future, and how it will continue to revolutionize customer and employee experiences. Including:

  • Ways businesses are using AI today, and how they will be affected by its quick evolution
  • Considerations when implementing AI tools into your business
  • The impact AI has (and will have) on strategic decision making and business outcomes
  • AI’s future in CX and how Medallia plans to lead the charge
Watch Now

Related Resources

Brochure

Employee Activation
Employees are the face of the organization and hold the key to the ideas and innovations that can elevate the business. The right listening program not only surfaces areas that need to be improved; it can reveal root causes, as…

Webinar Recording

Boosting CX Impact through Personalization ft. Walgreens & Fred Reichheld
Personalization has quickly risen as a top priority for brands as they work to increase engagement, trust, and customer loyalty — driving an emotional connection and true differentiation in a vastly competitive marketplace. Watch this exciting meeting of the minds…

Report

The 2024 State of CX Personalization Report
In 2024, CX practitioners are making personalization their top priority. Medallia Market Research and Customer Experience Professionals Association (CXPA) recently partnered to better understand exactly how CX professionals across the globe are thinking about applying personalization in their organizations. This…

Guide

Your Official Guide to Personalizing Customer Experiences
Personalizing experiences has quickly risen as a top priority for organizations to increase customer loyalty and retention. Achieving this, however, remains a challenge. In fact, only 24% of CX practitioners rate their efforts as highly personalized. Much of the challenge…