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Webinar Recording

Consumer Trends: 2022 Roundup and 2023 Predictions

In this webinar from Medallia Market Research, we share our analyses of the biggest consumer behavior trends in 2022 and our predictions for 2023, covering topics like:

  • Consumer lifestyle changes and their impacts on industries like retail, travel, and hospitality
  • Changes consumer spending on food/beverage – like grocery vs. restaurant share of stomach, and trade-downs from full-service to limited-service restaurants
  • How low-income households and Gen Z are engaging with retail during economic hardship
  • Outlooks on how consumer behavior and industry trends could evolve in 2023

Presented by Andrew Custage, Head of Insights for Medallia Market Research

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Related Resources

Brochure

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Boosting CX Impact through Personalization ft. Walgreens & Fred Reichheld
Personalization has quickly risen as a top priority for brands as they work to increase engagement, trust, and customer loyalty — driving an emotional connection and true differentiation in a vastly competitive marketplace. Watch this exciting meeting of the minds…

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The 2024 State of CX Personalization Report
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Your Official Guide to Personalizing Customer Experiences
Personalizing experiences has quickly risen as a top priority for organizations to increase customer loyalty and retention. Achieving this, however, remains a challenge. In fact, only 24% of CX practitioners rate their efforts as highly personalized. Much of the challenge…