Sense360 by Medallia

Sense360 helps you answer questions like:

• Are we capturing fair share? Are our customers reducing trips and going to specific competitors?
• Why are our customers leaving us? Is it offers, price, products, experience? Who are they and how do we win them back?
• Which occasions are we winning? Where do we fall in the shopper journey? Who are your core customers, and which represent the largest opportunity?

See the impact through the noise with automatic identification of the biggest drivers of performance. With one click, analyze multiple datasets to flag the most meaningful insights. Designed to fit into your workflow with easy-to-read dashboards, customizable subscriptions that deliver new insights straight to your inbox, and Powerpoint/Excel exports with editable charts that enable you to socialize insights quicker.

• The Retail CX Benchmark syndicated survey collects feedback from validated visitors of top retail brands (in-store and online) in the U.S. across 23 different attributes including satisfaction, trip drivers, non-buyers, and categories shopped/purchased.
• The Restaurant Brand Perceptions post-visit survey tasks validated visitors with rating 180 restaurant brands across 37 attributes like value, menu, experience, and more.
• The Restaurant CX Benchmark collects feedback from visitors of dozens of top QSR and Fast Casual brands across attributes like satisfaction, trip drivers, value, menu, ordering channel, delivery experience, and more.

• Softness Analysis – If your sales are declining in specific markets, we’ll discover exactly why customers are visiting less, spending less, or perceiving less of your brand.
• Migration Analysis – Identify changes in purchase frequency, whether you are acquiring or losing customers to competitors, and the demographics of different customer groups.

And many more including LTO and Third-Party Delivery analysis. Tell us your business questions, and we’ll design a research plan to discover the answers.