Medallia Experience World Tour: Melbourne
October 15, 2024
Medallia Experience Melbourne
Meet leading customer experience experts in an intimate setting that guarantees you’ll walk away with valuable ideas and connections. Explore the most popular topics from our Vegas event, including the steps to demonstrating the value of your CX investments and how generative AI will make experiences more personalised at scale.
You don’t want to miss this powerful learning and networking event. Space is limited, so register today!
Agenda
8:00 am
Registration Opens
8:00 am - 9:00 am
Registration and light networking breakfast
9:00 am - 10:00 am
Medallia Keynote
10:00 am - 10:45 am
Customer Spotlight: ASB
Susie Dale, ASB
10:45 am - 11:15 am
Networking Break
11:15 am - 12:00 pm
Understanding the Human Experience
Melissa Yow, Director, CX Australia, Ipsos
Rollo Grayson, Director, CX Advisory, Australia, Ipsos
Wendy McInnes, Service Line Lead, Customer & Employee Experience, Ipsos
12:00 pm - 1:00 pm
Networking Lunch
1:00 pm - 1:45 pm
Evolving Beyond Engagement to Continuous Employee Listening
Kanella Salapatas, Group Head of People Data & Analytics, QBE
1:45 pm - 2:30 pm
Fusing humanity and technology to deliver improved Customer Experience with KPMG
Carmen Bekker, Lead Partner, Customer Advisory Australia & ASPAC, KPMG
Ben Kilpatrick, Partner, Customer and Operations Advisory, KPMG
Chris Cramond, Head of Member Strategy at Aware Super
2:30 pm - 3:00 pm
Networking Break
3:00 pm - 3:45 pm
Show Me the Money: Demonstrating the Impact of Your CX Program
Freda Sullivan, Community Engagement, Director, Medallia
Lloyd Nurthern, Enterprise CSM, Senior Manager
3:45 pm - 4:30 pm
Customer Panel
Alyssa Milton, Head of Insights, Data & Analytics, Officeworks
Simon Gaymer, Director Customer Insights & Transformation, Bupa
Steve Hoffman, Head of Customer Experience, Bunnings
4:30 pm - 4:45 pm
Closing Remarks
5:00 pm - 6:30 pm
Networking Reception (Time to mingle and make connections!)
Interested in joining our Medallia User Group(MUG) meet-up in Melbourne on October 16th? Please reach out to [email protected]
