Creating Connected and Personalized Experiences With Medallia AI

Sometimes, you just need an answer to one – or even a few – simple questions. Ask Athena uses your data to answer your most pressing, high-value CX business questions with contextualized, easy-to-understand generated insights. Achieve unparalleled time to value using the power of Medallia’s industry-leading machine learning and generative AI to dive deeper into your analytics, all while being easily accessible in Medallia reporting.

Stop wasting time trudging through records to understand what happened. Intelligent Summaries are automatically composed, tailored summaries of any interaction, profile, and more that include details that matter most to experience professionals — like reasons for contact, issue resolution, and customer satisfaction. Summaries are prominently displayed in records, record lists, TX profiles, and are easily shared throughout your tech stack.

Do you remember how long it used to take to analyze your survey data? Hours, days, sometimes even weeks! For more than a decade, text analytics has been empowering teams to understand their experience data at previously unfathomable speeds. With speech analytics, that extended to conversational and audio data. We continue to develop and enhance our existing capabilities and leverage them, even in new generative AI features.