TRAINING & CERTIFICATIONS
Our pre-conference day on March 24 features in-person training and certification for Medallia customers and partners. These paid sessions have limited capacity and can be added during the registration process to secure your spot.
March 24–26, 2025
Wynn Las Vegas
Our pre-conference on Monday, March 24, offers in-person training and certification for Medallia customers at an extra fee. Add sessions during registration. Limited capacity.
Medallia Administrator Certification
Monday, March 24 | 8:00am – 5:00pm
Online Pre-Conference and In-Person
Medallia's flagship MEC curriculum includes online self-paced learning, instructor-led, hands-on exercises, and a certification exam. The certification will cover design and configuration fundamentals of surveys, reporting, users and roles, and alerts. The sandbox exercises mimic realistic administrator tasks to give you greater confidence when fielding requests from your team.
Audience: This certification is best suited for people managing their organizations' Experience programs holistically, or those who want to be well-versed – and credentialed – in Admin Suite capabilities. The curriculum is intended for professionals responsible for the design and configuration of the Medallia Experience Cloud platform, from survey questions to role-based reports and user management. At least three months of exposure to MEC is recommended, but not required.
Duration: 8 hours, excluding lunch hour
Level: Intermediate
Price: $1500
PRODUCT
TRAINING
AM Sessions | Monday, March 24 | 8:30am - noon
Exploring MEC Data and Connections
You’ve taken a slew of Navigator courses or maybe you are Admin-certified. You’ve worked in Admin Suite, but are sometimes at a loss for how certain aspects relate to one another or where you should go to execute a particular request. In these 3.5 hours, you’ll complete a number of hands-on exercises in a Medallia training environment to trace feedback data from intake to reporting, and even extraction for external use. You’ll learn how to use conditions and logic to link various components, such as invitations and surveys, and to troubleshoot.
Audience: This course is best for those who are Admin-certified, or have at least a year’s practice configuring MEC platforms holistically.
Duration: 3.5 hours
Level: Advanced
Price: $250
Configuring Your MEC Reporting Dashboards, Filters, and Control Panels
Dive into the world of MEC Reporting during this hands-on, practical session. Learn how to create tabs, sub-tabs, dashboards, and modules to ensure your users get the information they need. Using an MEC instance pre-populated with data, you’ll focus on building reports and modules, ensuring that the correct data is displayed for different roles. Finish off the session by creating filters and control panels for the reports.
Audience: This course is best suited for people who are new to configuring and building their MEC reports.
Duration: 3.5 hours
Level: Foundational
Price: $250
PM Sessions | Monday, March 24 | 1:00pm – 5:00pm
Advancing Your MEC Surveys | 1:00 - 5:00PM
This hands-on, practical session allows you to advance your survey build skills through configuring features such as Medallia Video, additional validation, rank order, comment boost, hidden fields, nested dropdowns, along with other techniques. Practice pushing changes to live surveys and explore the downstream implications from retiring questions or changing wording. Grasp the similarities and differences between Experience Program, Ad Hoc, and anonymous surveys.
Audience: This course is best suited for people who have experience creating MEC Surveys and want to expand their skills on the features and functionality of their surveys.
Duration: 4 hours
Level: Advanced
Price: $250
Creating, Distributing, and Reporting Medallia Agile Research Surveys | 1:00 - 3:00PM
PM Power Sessions | Monday, March 24 | 1:00pm – 3:00pm
Have you been curious about Medallia Agile Research — how you can incorporate it into your CX and EX management, how to build, distribute, and report on Agile Research feedback? In this 2-hour session, you’ll learn when to use the platform and practice creating surveys and running reports. Come explore the world of Agile Research!
Audience: This course is best suited for people who are new to Medallia Agile Research and are excited to build Agile Research surveys.
Duration: 2 hours
Level: Foundational
Price: $175
Configuring and Using TX Profiles to Build a Unified View of your Customers | 3:00 - 5:00PM
PM Power Sessions | Monday, March 24 | 3:00pm – 5:00pm
As your organization matures in experience management, personalizing feedback responses becomes key. With customers interacting across a multitude of channels, a single signal often doesn’t tell their full story. TX Profiles combines an individual’s past signal data in a unified view so that the full journey becomes clear. During this hands-on session, you’ll not only get a picture of why using TX Profiles enhances your programs, but you’ll also learn how to configure and implement TX Profiles.
Audience: This course is best suited for people who are new to TX Profiles and want to learn how to configure and use this MEC feature.
Duration: 2 hours
Level: Foundational
Price: $175
