Speakers

Abhii Parakh

Vice President and Head of Customer Experience

Prudential Financial

Amy Anders

Principal CX Advisor

Medallia

Andrew Custage

Head of Research Insights

Medallia

Andrew Landis

Manager, Quality Assurance - Marketplace Services

SeatGeek

Anne Louise Mason

Senior Product Manager, Customer Experience Management Product Portfolio

Capital One

Aviv Glick

Director, Business Value Consulting

Medallia

Besa Pinchotti

CEO

National Military Family Association

Brad Macdonald

Vice President of Loyalty

Epsilon

Brittany Lytle

Senior Manager – Omni-Channel Insights

DICK'S Sporting Goods

Camille Kremer

Senior Director, Customer Experience

Holiday Inn Club Vacations

Carolynn Smith

Vice President, Head of USB Service

Prudential Financial

Chris Brainard

AVP, Patient Experience

UAB Medicine

Christian Nielson

Organizational Development Consultant and Chief Experience Officer

DecisionWise

Cori Land

Principal CX Advisor

Medallia

Courtney Jackson

Senior Manager, EX Advisor

Medallia

Daniel DeWyngaert

Senior Manager, Customer Experience & Analytics

Exelon

David Jeffery

Director of Operational Services - Rooms Platforms

Hyatt Hotels

Deepta Rayner

Senior Director, Client Experience Measurement

CIBC

Elizabeth Cleek

Chief Innovation Officer & Senior Vice President

The Arnold P. Gold Foundation

Eva Claravall

APAC CX Director

Kantar

Evan Kimber

Manager, Customer Insights & Strategy

Xcel Energy Inc.

Geoff Ryskamp

VP, Industry Executive Advisor

Medallia

Grace Black

Group Director, EX Advisor

Medallia

Heather Jin

Global Head of Social Impact & Sustainability

Medallia

James Osanyinbi

Manager of Customer Experience Analytics

Floor & Decor

Jamie Thorpe

Chief Experience Officer

Ipsos

Jay Power

VP, General Manager, Mindful Business

Medallia

Jen Dillon

Solutions Engineering, Advisor

Medallia

Jen Rodstrom

CX Advisory, Senior Manager

Medallia

Jeni Batte

Senior Director, CX Advisor

Medallia

Joanna Moser

VP, Product

Medallia

Jodi Searl

SVP, Chief Experience Officer

Medallia

John Boerstler

Executive Vice President

Ipsos Public Affairs

Judy Weader

Senior Analyst

Forrester

Katherine Houdek

Director of Digital Product

Mayo Clinic

Kathleen Reeves, MD, FAAP

President & CEO

The Arnold P. Gold Foundation

Keith Kmett

Principal CX Advisor

Medallia

Keith Romer

Director, Research & Insights

Realtor.com

Kristi Nickl

Principal CX Advisor

Medallia

Laura Kramp

Director, Text and Speech Analytics

Medallia

Lauren Jackman

SVP, Culture, Experience, & Learning

Medallia

Lee Becker

SVP, Industry Executive Advisor at Medallia (and former Chief of Staff, Veterans Experience Office)

Medallia

Linzi Hindle

Customer Experience Director

DHL Supply Chain

Lulu Tai

Senior Manager, Text Analytics

Medallia

Maribeth Duggins

Director, Customer Experience

McKesson

Martha Dorris

Founder

Dorris Consulting International

Matt Feeney

Senior Manager, Research Insights

Medallia

Matt Schweikert

Platform Owner, Voice of Customer/Customer Experience

MetLife

Meghan Colton

Voice of the Customer Program Owner

Pacific Life

Melissa Arronte

VP, Industry Executive Advisor

Medallia

Michael Debnar

VP, Industry Executive Advisor

Medallia

Michael Lentz

VP, Customer & Provider Network Services

Independence Blue Cross

Mikal Reagan

Senior Manager, CX Advisor

Medallia

Monse Vivencio del Rosario - Tang

AVP, CX Analytics & Insights

PLDT Inc

Montserrat Padierna

Customer Knowledge & Experience Sr. Director

Walmart Mexico

Natalia Cervantes

Text Analytics Program Manager

Nordstrom

Pam Haas

Voice of the Employee Strategist

Vanguard

Pamela Hessler

Principal CX Advisor

Medallia

Patrick Baird

Senior Manager, Market Experience

Capital One

Poonam Sirigidi

Senior Director, People Insights and Performance Management

Pfizer

Rachael Ricketts

Principal CX Advisor

Medallia

Rob Goodman

Vice President, Enterprise Customer Experience

Pacific Life

Roshni Goel

Sr. Director, Medallia Strategy Analytics Team

Medallia

Samantha Scott

Sr Director Customer & Employee Experience

Verizon Business

Sandra Storey

Principal CX Advisor

Medallia

Sarah Mocker

Principal EX Advisor

Medallia

Savan Kong

Former Customer Experience Officer

Department of Defense

Shira Whatley

Consumer Insights Manager

IHG

Spencer Thomas

Senior Manager, Digital Experience Advisor

Medallia

Stephanie Leheta

Senior Director - CX Strategy, Governance & Design Thinking

CIBC

Stephanie Wittner

Chief People Officer

Medallia

Stephen Moffitt

Team Lead, Enterprise Sales

Trustpilot

Steve Loyka

Principal CX Advisor

Medallia

Swetha Kumar

Managing Director

KPMG Customer Advisory

Tami Salmi

Senior Director, Research Services

Medallia

Terry Byrnes

Executive Director Guest Experience and Learning & Development

The Venetian Resort Las Vegas

Timothy Frazee

Executive Director of Consumer Experience

AdventHealth

Wayne Simmons

Global Customer Excellence Lead

Pfizer

Wendy Lustig

Director of Quality Experience and Development Ops

AdventHealth